Before You Order

I want every client to have a wonderful experience, from the first inquiry to the last slice. These policies keep expectations clear and let me give each order the attention it deserves.

Celebration Cakes

Full payment confirms and secures a celebration cake order. An order is confirmed once it has been placed and payment received.

Because each cake is made specifically for your celebration, confirmed orders are final and non-refundable.

Once confirmed, no changes can be made — including design, size, serving count, flavors, fillings, colors, or decorations. Please review every detail before submitting your order and payment.

Wedding Cakes

A 50% non-refundable retainer reserves and secures your wedding date. The remaining 50% is due no later than 14 days before the wedding.

If the final balance isn’t received by the due date, Everything Cake reserves the right to cancel the order and release the date.

The retainer is non-refundable because your date is held exclusively for you, and time and resources are committed to planning your cake.

Changes should be requested as early as possible and are subject to availability and any additional charges. Changes close to the date may not be possible.

Cancellations

All cancellations must be submitted in writing.

For celebration cakes, once an order is confirmed, cancellations are not accepted, and payments are non-refundable. For wedding cakes, the 50% retainer is non-refundable.

If a wedding is cancelled after the final balance has been paid, any refund will be considered based on the timing of the cancellation and any work, products, materials or services already provided or committed.

Cake Care & Handling

Once your cake has been picked up or delivered and setup is complete, Everything Cake is no longer responsible for any damage that may occur.

The client is responsible for providing a stable, sturdy, level surface in a suitable environment.

Keep cakes cool and temperature-controlled, away from direct sunlight, heat, and humidity. Avoid leaving a cake in a hot vehicle.

If you or a representative picks up, transports, or sets up the cake, you assume responsibility once it leaves my possession. Everything Cake is not responsible for damage caused by improper transportation, handling, placement, storage, temperature, venue conditions, or adjustments made by another party after pickup or setup.

Because each cake and dessert is made specifically for your celebration, all sales are final, and refunds are not offered once an order has been picked up, delivered, or accepted.

Refunds are not provided for subjective preferences or changes of mind — decorating style, color, design details, flavor, sweetness, or texture — when the cake was prepared as agreed.

Appearance and color may vary slightly from inspiration photos or screens, due to lighting, materials and the handmade nature of each cake. Heat and humidity can also affect appearance, texture and stability.

If you believe your order doesn’t match the agreed flavor, size, or specifications, contact me as soon as possible and, where applicable, within 24 hours of your event. Photos may be requested so the concern can be reviewed. If the issue resulted from an error on my part, an appropriate resolution may be offered at my discretion and will not exceed the original amount paid.